Comments on: OK, so I got an iPhone… still waiting to use it

By: Paul Biba

Paul Biba — Mon, 02 Jul 2007 13:55:09 +0000

I wonder if we are suffering a New Jersey problem. I got mine on Saturday morning at Bridgewater Commons and I, also, still have no activation as of 10am on Monday. For your info, I’m a current AT&T customer and am not porting a number.

By: Carin

Carin — Mon, 02 Jul 2007 12:44:23 +0000

sounds outrageous, when we set up the iPhone it look maybe 15minutes.
ATT&T should get their customer satisfaction on point.

By: shawn

shawn — Sun, 01 Jul 2007 23:00:23 +0000

i was having the same problem as you. late last nite i called AT&T’s number listed on the iTunes page and talked to a very nice rep who said i needed to go to a AT&T corporate store and pay a deposit. went in this morning they had me up and running in less then 20 minutes..minus an outrageous deposit!

it would have been nice if an email would have been sent telling me that!

By: Anonymous

Anonymous — Sun, 01 Jul 2007 13:52:03 +0000

I bought an iPhone and mine was activated in literally like 5 mins. I wonder if the people having the problems are the ones who are porting a number.

By: Dr. Macenstein

Dr. Macenstein — Sun, 01 Jul 2007 13:27:20 +0000

Anonymous,

The sales girl was gone for 10 minutes inquiring, so I assumed she asked any and everybody who would know. I doubt at this point the geniuses know anything more about network issues than the managers anyway, and odds are they would give the same company line about heavy network load.

-The Doc

By: JKB

JKB — Sun, 01 Jul 2007 05:31:35 +0000

It is unfortunate that Apple had to tie up with a loser company like AT&T. It’s not like the upsurge wasn’t anticipated. But the actual cell company really didn’t matter, the cell industry is about milking customers and not about providing a great product or service. On the otherhand perhaps some cell company will see the light and move into the future where great product and service brings in serious profit.

I wonder what the iPhone would cost without the lock in? I believe people would pay it even if it was double. Hell, dump the phone part and just provide a WiFi enabled super iPod.

By: Anonymous

Anonymous — Sun, 01 Jul 2007 04:36:47 +0000

Why didn’t you ask the genius bar why it would affect wi-fi connections?

By: e:leaf

e:leaf — Sun, 01 Jul 2007 04:26:48 +0000

I wouldn’t hold my breath. I’ve been waiting for 29 hours now, and, like you, I am existing AT&T customer. You can follow my trials and tribulations (all 29 hours of them) at http://www.macademic.net

I hope that AT&T/ Apple gets this fixed really soon, as thi sisn’t a great show on either part. In fact, it’s downright piss poor, and not at all what I expect from Apple when dealing with their premier product.