Intuit looks to add $200 to the $19.99 Mountain Lion update’s Pricetag
When you use your Mac for “real” business, it’s always a good idea when a new OS update comes out to hold back a couple days and let other brave souls take the plunge for you, just to see if anything essential you use is not supported. Well, faithful Macenstein reader and QuickBooks 2011 user Andrew got a surprise e-mail from Intuit more or less telling him if he wants to use all the great new features in the $19.99 Mountain Lion OS update, he’ll need to shell out $200 for what Andrew calls a basically new-featureless QuickBooks 2012 update.
“In a stunning and selfish display of lack of consideration for its customers, Intuit is (for the second time in roughly one year) holding Quickbooks for Mac users hostage. In an email to all Quickbooks for Mac customers yesterday, the company informed the masses that in order for full compatibility with Mountain Lion, they will need to spend $200 to upgrade their software to the latest version Quickbooks for Mac 2012. A surprise to Mac users? … not even close! This is exactly what happened one year ago during the transition from Snow Leopard to Lion. A move clearly designed to fleece small business customers for preferring OSX to that other platform, the company offers zero incentive for the upgrade, which most users passed on due to a lack of new features. Hoping to ride the OSX upgrade wave, it seems Intuit fails to understand the difference between asking people for $19.99 each year to upgrade an entire feature packed OS and requiring $200 for a few new icons. What’s worse, Quickbooks for Mac 2013 is scheduled for launch in the Sept/Oct timeframe, but the company only allows for an approximate 30 day window in which users who buy 2012 can get the upgrade to 2013 for free. Intuit’s suggestions: 1) don’t upgrade to Mountain Lion! Proof positive that they do not understand their Mac customer base. 2) Create a partition and run Lion separate from Mountain Lion to do your accounting! The most nauseating self-absorbed garbage I’ve ever heard. And finally, 3) upgrade your OS and keep using Quickbooks for Mac 2012 … but if something breaks we’re not responsible and you’re S.O.L. Oh, and buyers beware … even if you do pay the upgrade cost to QB2012 and figure you’ll skip 2013, take a look back at the Forums from last year’s forced Quickbooks 2011 upgrade. The company’s lack of preparedness left users in a bind for months while they tried to work out a number of bugs from their “compatible software”. Don’t be surprised if come October they try to force another $200 from your pocket for a “fully” compatible copy!
It’s a sad day, in this or any economy, when a company like Intuit chooses to prey on its loyal customers. Shame on you Intuit … shame on you!
Now, I don’t use QuickBooks, and can’t speak to Andrew’s problem specifically, but he seems outraged enough (and I would be too) that I felt his rant deserved posting. And certainly that QuickBooks 2013 upgrade policy is TOTAL BS given it’s only a couple weeks past Mountain Lion’s release – seemingly a clear cash grab to get those Mac faithful who can’t wait to upgrade to Mountain Lion to pay $200 for QuickBooks 2012 now, and QB 2013 in 7 weeks. As Andrew rightly points out, it’s not like Intuit didn’t see the ML update coming. The odd thing to me is, if you read Intuit’s e-mail to Andrew (below), tell me if you don’t think this is simply a matter of scare tactics from a company looking to shake down worried consumers:
Let’s talk about Mountain Lion!
Like a lot of Mac users, everyone on the QuickBooks for Mac team is excited about the upcoming release of OS X 10.8: Mountain Lion. You may be wondering how Mountain Lion will affect your version of QuickBooks for Mac.
QuickBooks 2011 and prior are not supported on Mountain Lion. (Note that QuickBooks 2012 is supported on Mountain Lion.) Read more about this on Little Square.
If you decide to upgrade your OS, you may find that most things in your QuickBooks for Mac work for you, but if you run into a problem, we may not be able to help you. To minimize the chances of running into issues, you should make sure you’ve installed the latest update for your software. To find and install an update, click QuickBooks > Check for QuickBooks Updates.
If the new features in the Mountain Lion OS aren’t a big deal for you and you don’t want to upgrade either your OS or your current version of QuickBooks, then just stay with your current OS and QuickBooks versions. We can continue to help you with any problems you may run into.
If you must upgrade your OS, but don’t want to upgrade QuickBooks, you can continue safely running QuickBooks for Mac and any other software that may not be compatible with Mountain Lion on a partition. (Note: it’s important that you check all your software on the Mac you use for your business to be sure that it’s all compatible with Mountain Lion.) You can learn more about setting up a partition at this article by Apple: http://support.apple.com/kb/PH5845
If you want to run QuickBooks for Mac on Mountain Lion, you should upgrade to QuickBooks 2012 for Mac. That way if you do run into any problems, we can help you. You can find QuickBooks 2012 for Mac on our website at http://quickbooks.com/mac and at most major retailers.
We really appreciate your business and wish you happy accounting whether you choose to upgrade to Mountain Lion or stay with your current version of OS X.
You’ll find great answers to your questions and advice on our Community. You can also find us on Facebook and Twitter. And Little Square will keep you up-to-date with new developments about QuickBooks for Mac on Mountain Lion.
The QuickBooks for Mac Team”
Now, I don’t think Intuit is actually saying that QuickBooks 2011 WON’T work with Mountain Lion… they are just sort of implying it, and saying they won’t provide any technical support IF something goes wrong or doesn’t work. You really almost have to admire a company that is so willing to say to customers “Our software is good for one year, on the current version of the OS. We will not support or update it, if you want to keep using it, just pay another $200”. (Oh, and that’s another thing. The UPGRADE from 2011 to 2012 is $200, while the full version is $230. Not exactly what I’d call a stellar discount for loyal customers).
I haven’t really seen all that much new under the hood of Mountain Lion that I would think breaks app functionality – my Office and Adobe apps all seem to like Mountain Lion, and those are as bloated and inefficient as code gets. So part of me wants to tell Andrew to just go ahead, update to Mountain Lion and call Intuit’s bluff. But then there’s the part of me that hears his horror story from Snow Leopard to Lion…
“I have yet to upgrade, and clearly the wait is killing me. Sadly I need to do some accounting and knock out some invoices before I try. What drives me crazy is how little they seem to care. At the very least they could have published a list of things that don’t work. There has been developer code out forever, as you are well aware, so it’s not like they don’t know! Last year, on the upgrade to lion users lost the ability to print invoices and export to excel. It took months to rectify. I just fell like they are all sitting around laughing at the mac community and needed to vent to someone with more of a voice than I have.”
… and I want to say hold back. So, have any of you brave souls who use QuickBooks 2011 for Mac upgraded to Mountain Lion and can tell Andrew what, if anything, to expect? Leave your comments below, and thanks.