Buying Dell is bad for your career and professional reputation
Poor Tom. I really do feel bad for him, but perhaps he can take some solace in the fact that he has left one of the best Amazon comments to date:
T. Kulmacz says:
Buying Dell is bad for your career and professional reputation
“I made the mistake of having my company buy a Dell XPS 2010 machine in 2007 when it cost $4,000. The machine was to be used for on-site video editing at various events so it needed to be fast with a raid drive to handle high definition video editing. Also needed to look sharp with a nice screen so clients can review the footage at the events. Lasted just about a year and then breaks. For the past 4 months, I have been pursuing repairs with Dell and it is still not fixed. Support is horrible. Beyond horrible actually – more criminally fraudulent. Dell sells poorly constructed hardware and then gives an award winning run around when you attempt to get support.
I so regret going with Dell. No one trusts my equipment recommendations since I suggested trying Dell so I’m now pretty much excluded from the hardware decision making process (other than the occasional joke about having Tom call his Dell contact to obtain equipment for a project. And then everyone laughs and laughs . . .)
This whole Dell fiasco has just been hurtful and embarrassing for me.”
I actually laughed out loud as I read the second paragraph. I can totally picture Tom being goofed on by his co-workers, eventually losing his job, wife, kids, friends, and becoming homeless. In a made for TV movie, Tom would eventually somehow rescue orphans from a burning building using his berated Dell XPS and become a hero, but, this is real life, and odds are a Dell likely caused that fire. You can read the rest of Tom’s 4 month battle with Dell support here.
Thanks to faithful Macenstein reader Jeff2.0 for the link!
Your “4 month battle..” link starts with http://http:// and doesn’t work.
When you actually get to the link you find out how gullible the typical windows fanboy really is. These are people who swear by Windows and berate Macintosh, even though they’ve NEVER used a Macintosh, but only react on hearsay from other windows fanboys. Tom really comes across as an idiot who got what he deserved.
I was a DELL fan for many years, in between my own computer builds. I have long since moved to the Mac platform, but have watched my father suffer nightmarish customer support issues with DELL. I myself suffered my final issue with a DELL PC back in 06, as I made the complete switch with all of my computers.
DELL’s idea of customers time spent, to me is “SO WHAT!” They do not value their customers after the sale, and while the 4k purchase of the guy above is absolutely criminal, understand that any PC purchased from DELL that is under 1k is a big gamble. Good luck to all DELL buyers.
i had owned a DeLL inspiron 8000 back in 2001 and it was a terribly built device. haven’t thought about going back to DeLL since. however, i don’t believe that every other manufacturer makes better machines by default.
PCs (including macs) are practically broken out of the box. eventually they will breakdown and you will have to service them. hopefully the new unibody macbooks can defer some of those build problems.