The Magic iPhone help number
Posted by Dr. Macenstein
If your iPhone is not working yet (join the club), and you want to call AT&T just to feel like you have some control over the situation, odds are if you call the standard iPhone help line (877-800-3701) you will be stuck on hold for about 30-45 minutes before getting a rep that will tell you all you can do is tough it out.
Well, if you still want to accomplish the same thing (nothing) in a fraction of the time, call this number instead: 877-777-4189. It is the number you eventually get transfered to from the AT&T rep you’ll get when you call the 877-800-3701 number.
A rep gave it to me after I told him I got disconnected after waiting on hold for an hour. I have since gotten straight through twice, and had to wait 2 minutes once on that number.
Enjoy, and good luck.
wow. the friendy guy from AT&T is in the process of activating my phone :O
the number actually worked!!!
Unfortunately the number has changed and is now the number is the Santa Catalina Islands activities line.
Hey that’s awesome, congrats! Wish I could say the same…
🙁
-The Doc
Thanks for the phone number. I had it earlier and lost it. I am on hour 60 trying to get my iPhone fully functional. Sunday morning I finally got “activated” but did not have a phone number. I was told to call the porting department at 10am. After completing an automated porting system on Sunday, my Alltel phone quit. 🙂
Just got off the phone and now have two porting group phone numbers to call at 8am eastern. Not sure if they will help but here they are: 888-898-7685 for automated porting. 866-895-1097 for porting status.
At least my iPhone is functional except for the telephone part. Wifi, syncing, email all work great.
Yay! After 60 hours, my iPhone is fully functional. Thanks again for the phone number tip. It led me to 866-895-1097 where they corrected an invalid SIM ICCID number.
These are magic numbers:
877-800-3701 for activation problems. Don’t use after the phone lights up and syncs, the wait time will be very long. This one found the incorrect feature.
877-777-4189 to get a human about problems after activation. This is where the first number transfers you after activation.
888-898-7685 for automated porting. This is the one that started the alltel port and killed the alltel phone.
866-895-1097 for porting status and to get a human. This one fixed the incorrect SIM ICCID number in the ATT system.
Hi I had also problem with At&T and other troubleshooting problems. I found a great site that give great troubleshooting and support solution. Here is the page:
http://www.fixya.com/support/apple/pdas
Enjoy
i was putting in a phone number into my iphone and the screen just went gray. i tried putting it into the charger and nothing happened. i also pushed every single button on the phone. nothing works. i am scared to death. please help me.
the number doesn’t work anymore, fyi.
As of today, 2/27-08, the second number he offers (877-777-4189) is no longer working. However, the first number is still activated, and it was a short wait time of 1-3 minutes. I think things have calmed down a bit in the iphone world.