Yeah, what HE said - Macenstein

Yeah, what HE said

Oh boy, things are really heating up for tomorrow’s big iPhone 4 “event”!

Apparently too cheap to buy a stamp and mail it, New York Senator Chuck Schumer today released an open letter to Steve Jobs (below) about his concern over the iPhone 4 and the discrepancies between what Apple is claiming is to blame for the reception issues, and what the rest of the world is claiming. (via BGR)

July 15, 2010
Dear Mr. Jobs,

I write to express concern regarding the reception problem with the Apple iPhone 4. While I commend Apple’s innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide, I believe it is incumbent upon Apple to address this flaw in a transparent manner. According to Consumer Reports’ review, released Monday on its website, the iPhone 4’s signal-strength problem is a hardwire glitch triggered by gripping the device in a particular manner. This finding, according to Consumer Reports, “call[s] into question” Apple’s recent claim that the problem is “largely an optical illusion caused by faulty software.” Consumer Reports declined to recommend the iPhone 4 because of this hardware design flaw.

Given the discrepancy between Consumer Reports’ explanation of the reception problem and the explanation provided by Apple in its July 2 letter to customers, I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased. The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device. To address this concern, I ask that Apple provide iPhone 4 customers with a clearly written explanation of the cause of the reception problem and make a public commitment to remedy it free-of-charge. The solutions offered to date by Apple for dealing with the so-called “death grip” malfunction-such as holding the device differently, or buying a cover for it-seem to be insufficient. These proposed solutions would unfairly place the burden on consumers for resolving a problem they were not aware of when they purchased their phones.

I also encourage Apple to keep its promise to provide free software updates so that bars displayed accurately reflect signal strength; I further urge Apple to issue a written explanation of the formula it uses to calculate bar strength, so that consumers can once again trust the product that they have invested in.

I look forward to Apple’s swift action on this matter, and once again laud Apple for its innovative efforts and service to millions of Americans.
Charles E. Schumer

Is it wrong for me to be anticipating tomorrow’s press conference more than the actual iPhone 4 keynote? Probably, but I can’t help it, it’s just too exciting. After all, when was the last Apple Press conference where we did not already know in advance what Apple was going to announce?

9 Responses to “Yeah, what HE said”
  1. Eric says:

    Don’t senators get free mail? I’m thinking Schumer just wanted the free press from sending this open letter.

  2. darrell says:

    if they made a movie about the iPhone 4 – Schumer should be played by Terry O Quinn

  3. MotoUser says:

    @Eric Yes they do, it’s called “franking.” He’s just another bandwagon hopper; if this phone had been manufactured by anyone other than Apple the hoopla would’ve ended a long time ago.

  4. A Sullivan says:

    “if this phone had been manufactured by anyone other than Apple the hoopla would’ve ended a long time ago.”
    Probably because another company would have admitted it 😛

    Or because no one would notice it as few would buy it.

  5. Jonro says:

    That’s certainly a long-winded way to ask for a free bumper for his iPhone.

  6. Killer's Dad says:

    I think Schumer’s name got changed at Ellis Island when his ancestors arrived. I think originally is was Schmucker.

  7. Killer's Dad says:

    From the first paragraph, ” I believe it is incumbent upon Apple to address this flaw in a transparent manner. ”

    Schmucker understands transparency because he and the rest of the congresscritters spend so much time trying not to be. The only way you can get transparency with Schmucker is with Ex-Lax!

  8. Scott A Pope says:

    The fact a Senator has nothing better to do than to stick his nose in this troubles me. No wonder our Government is dysfunctional.

  9. imajoebob says:

    It’s too bad Chuck isn’t as concerned with protecting the rest of us from rapacious bankers as he is with people stupid enough to spend a grand a year on phone service (a good chunk of which is probably rapacious bankers).

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